Assistance

Euro-Center employees are well informed about the local community and have a good understanding of local traditions and culture. In addition to assistance and claim coordinators, local doctors are employed at Euro-Centers to ensure first-hand knowledge of local medical standards and capabilities.

Euro-Center functions as the extended arm of assistance companies other parts of the world. Due to our in-depth local knowledge, we are able to ensure the best possible treatment for the policyholder in case of hospitalisation.

Euro-Center is often the policyholder’s first contact with the insurance company. Euro-Center employees are therefore doing their utmost to provide reassurance and personal support to the policyholder in need of assistance.

Assistance services include:

• Recommendation of outpatient clinics, doctors and hospitals
• Issue guarantee of payment / verification of benefits
• Arrangement of transport (ambulance, taxi, flight etc.)
• Arrangement of medical evacuations and repatriations
• Booking of hotel
• Obtain medical reports
• Translation (e.g. medical reports)
• Cost containment
• Arrangement of cash payment to policyholders
• Support assistance company’s medical escort teams
• Communication with policyholder, tour guides, employer etc.
• Coordination with embassy, tour guide etc.
• Advanced reporting and statistics

Key benefits:
	Referrals to best possible medical treatment Thanks to our large network of medical suppliers and local knowledge, we are able to direct patients to the best possible facility for their specific needs.
	Guaranteed treatment We issue payment guarantees to hospitals and medical suppliers thereby securing treatment for patients in need of surgery, etc.
	Multiple language skills All our claims handlers are multilingual, which means that they speak the local language as well as the first or second language of the policyholder.
	Professional evacuation and transportation arrangements In close cooperation with assistance companies, Euro-Center arranges all possible means of transport to ensure that patients are transported safely to the best possible treatment.