Euro-Center offers a complete range of claims handling services for both minor and complex claims.

The settlement of a claim is carried out either via direct billing (cashless service) or by reimbursing the policyholder. In places where we have a high volume of cases, we set up direct billing agreements with our medical suppliers. The policyholder simply has to show the insurance card, and the invoice with the agreed discount is sent to Euro-Center.

Should the policyholder be treated by a supplier with which Euro-Center does not have direct billing agreements, the invoice is still sent to Euro-Center for processing and reimbursement. Many policyholders appreciate this service, since claims are handled faster locally and mail often reaches Euro-Center must faster than an office in Europe. In addition, the local know-how and language expertise of Euro-Center employees are highly valued by our customers and policyholders.

Cost containment takes place before, during and after an incident. Cost containment has become an increasingly important element of healthcare worldwide, and Euro-Center aims to ensure reasonable prices without compromising the need for personal and professional medical treatment.

Claims handling services include:

• Verification of validity and coverage
• Claims processing
• Medical audit
• Cost containment
• Translation of documents
• Communication with policyholder, tour guides, employer etc.
• Fraud investigation
• Assistance in recourse cases
• Advanced reporting and statistics

 

Key benefits:
	Seamlessly integrated services Euro-Center functions as an integrated part of the insurance company service. Our business system integrates with all claims management systems. We provide a dedicated telephone line for inbound phone calls on request.
	No overpayments Bills from medical suppliers are reviewed by our experienced claims handlers and medical doctors to make sure that patients have received the relevant treatment.
	Short processing time Our efficient claims handlers ensure that reimbursements and payments are handled swiftly.
	Cashless treatment Being a trusted partner, payments are done ‘behind the scenes’ so that patients do not have to hand over cash for their treatment.
	Cost-effective fraud investigations As a result of our investigator’s local knowledge and language skills, potential fraud cases are uncovered in a cost-effective manner.