Customer support is an integral part of the Euro-Center service concept.

The local know-how of the Euro-Center organization means that every customer can rest assured of the medical quality provided. The extensive knowledge gathered by the Euro-Centers over the years guarantees that local medical facilities and qualifications are superior in all areas. By sharing this information with customers, HR departments, tour operators etc., customers directly benefit from the Euro-Center know-how.

Euro-Center´s aim is to ensure that customers are well informed when it comes to medical aid. Whether through introductory information, referrals to clinics and hospitals or advice in general, customers receive services comparable to European standards.

Customer support services include:

• Set up of new families
• Annual service subscription incl.:
• Maintenance of expatriate information
• Hotline for policyholder questions
• Correspondence with employing companies
• Cashless service
• Proactive customer support to policyholders
• Handling special insurance cards

Key benefits:
	Professional and proactive local know-how We inform expatriate customers who have just arrived at their destinations about the medical procedures in the area and provide a list of quality-approved medical suppliers.
	Someone to turn to Our local experts advise travellers as to the best and closest medical supplier within the requested specialisation area.
	Vital training for those who live and travel abroad We make sure that tour guides within our network are up-to-date and know what to do in case of an accident. We can also advise local and corporate Human Resource departments on “dos and don’ts” in specific areas.
	Peace of mind We supply local health cards to expatriate customers living abroad, thus providing them with an entry ticket for treatment. In regions where the health system is complicated or in countries with limited knowledge of world languages, accompanying nurses make sure patients are guided through the system.