Why us


LOCAL PRESENCE AND KNOW-HOW

Our insight into local cultures, languages and environments enables us to find the best solution for every situation.

Four medical alarm centers based in Prague, Madrid, Helsinki and Bangkok providing 24/7 medical assistance.

Eleven regional offices provide local know-how and solutions, even where others give up.

CUSTOMER SPECIFIC TRAINING

Euro-Center staff are continuously updated on customers’ operational requirements, policy conditions and service expectations. Prior to each season, tour operators in busy areas are also trained on clients’ travel insurance, and medical providers are updated with manuals. This is just one of the ways we ensure an end-to-end seamless service.

WE ARE GLOBAL

Euro-Center is a one-stop solution. Four assistance hubs, 11 branch offices, 53 currencies and 45,000 providers.

Customers gain access to all our services with one centralised solution.

TRASPARENCY, COMPLIANCE AND QUALITY

As part of the ERGO Group, Euro-Center follows stringent requirements with regard to legal compliance, data protection, audit control and transparency - in all our case and invoicing processes.

This close relationship ensures that the company operates in a stable environment and is fully compliant with common European regulations and expectations. Random quality control audits of individual cases and all Euro-Centers are performed regularly by internal and external auditors. Personal and sensitive data is processed according to European Union data protection regulations, as well as our best practice guidelines.

GLOBAL PROVIDER NETWORK

Euro-Center holds an exceptional provider network, covering all countries and territories in the world. Our network consists of over 45 000 carefully selected providers.


COMMITTED STAFF

The Euro-Center teams across the Globe work seamlessly together. This means we do not have to rely on external partners. We have a unified understanding of our business, goals and service ethos.

Each Euro-Center has staff that speaks the local languages of the region as well as key international languages. We endeavor to speak the language of the policyholder.