News & Media

We are delighted to announce the appointment of Sonja Karaoglan as Managing Director of Operations at Euro-Center Holding SE. Sonja brings extensive experience in Travel, medical & security assistance and the insurance industry, along with a strong track record of operational leadership, strategic development, and customer-focused service excellence. She has joined our Global Operations team and will play a key role in supporting Euro-Center’s continued growth and commitment to delivering high-quality solutions and exceptional service to our partners worldwide.

We are confident that Sonja’s expertise, leadership, and fresh perspective will further strengthen our operations and help us continue to meet the evolving needs of our clients and business partners.

We are proud that we arranged support for 1410 patients in the first 9 months of 2026, including 81 air ambulance missions, 62 stretcher transports and 912 commercial flight repatriations over the summer season.

Euro-Center Prague assistance and transport teams successfully completed the first triple air ambulance mission resulting in safe return of three injured patients from Turkey to the Czech Republic 2nd October. This highly complex operation demonstrated exceptional teamwork between our assistance team, medical and transport teams.

We took 3 injured patients with the fractures of ribs, vertebrae and femur on board of Red Star aircraft for repatriation from Antalya in Turkey to Prague in Czech Republic. The mission organization required highest level of cooperation and coordination of all steps and parts of repatriation to make it happen. Close cooperation between the handling team, transport team and medical team was the utmost necessity. All 3 patients arrived safely to their final destinations and they recover well. This is great proof of how our mission “To ensure the best possible outcome in every single case for the right price, worldwide.” works in real life.

In September, Euro-Center colleagues around the world stepped away from their desks to take part in ERGO World Cleanup Day 2026. 123 colleagues from 6 locations decided to join forces to clean public spaces, collect litter and spend time together outside the office while making a positive contribution to the communities. While the amount of waste collected is a tangible result, the day was not only about cleaning, but about teamwork and building connections. Thank you to everyone who participated, organized the activities and helped make Global Cleanup Day 2026 a truly global Euro-Center effort! Different cities, different teams, one shared goal: making our communities cleaner and bringing people together.

Euro-Center has been awarded the title of Top Travel Insurance Services Provider 2024 by Business Hospitality Review Magazine. This recognition highlights our steadfast commitment to excellence and customer satisfaction. Full article here.

We are proud to share that Euro-Center has been recognized with the Genesys Customer Innovation Award! This award celebrates the enduring impact of our migration to the Genesys Cloud platform – a transformative project – and the innovative ways we continue to leverage this technology to enhance customer experience.

Natural disasters can have devastating effects on the health and safety of travellers and expats. From injuries, deaths, psychological disorders, and disruption to medical care access: That’s why Euro-Center, a global assistance company with 3 24/7 hubs, 11 branches, and over 76,000 providers, is constantly monitoring events that impact our customers’ insured members around the world. We use local knowledge and worldwide representation to update our customers on disaster events. Our Cyprus and Miami offices have recently provided timely and accurate information on the wildfires broke out in Greece and Hawaii and the respective risks for insureds and medical facilities. We partner with key providers to support our customers in extreme weather conditions, and we leverage our global network and expertise to assist our customers in any situation. Our multilingual staff can communicate with our customers in their preferred language, we have 24/7 emergency hotlines that can handle any request, with an advanced technology that can track and manage cases efficiently.

The Financial Services Review voted Euro-Center as Top Claims Adjusting Firm in Asia Pacific 2023. The full article of the Financial Services Review is available here