Euro-Center Cape Town (Pty) Ltd. is the African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers.
Euro-Center Holding SE (Prague, CZ) belongs to the Munich Re Group with its subsidiaries of ERGO Travel and ERV and is partially owned by Europeiske Reiseforsikring in Norway (IF Group) and with numerous of Euro-Center throughout the globe.
Our current staff members in Cape Town are handling insurance and assistance claims with high professional standard in an international office environment in various international projects in liaison with other Euro-Centers around the world.
We are currently seeking a German speaking (Native or C1 Level Proficiency) to fulfil the role of Insurance Operations Manager/ BPO Manager
Job Description:
The primary purpose of this position is to oversee all functions and controls related to the existing and expanding BPO business operations in the German platform. The successful candidate will be a customer-centric professional responsible for supervising and supporting coordination processes, while ensuring direct collaboration with key customers. This role involves actively contributing to the growth and development of the BPO business, ensuring operational processes are implemented in alignment with customer needs and expectations.
Experience in insurance and claims handling, including travel insurance, is essential for this position. As part of Euro-Center’s global medical assistance and claims management operations, the Insurance Operations Manager will ensure that service delivery is in line with the company’s high standards. The BPO business is a rapidly growing segment of Euro-Center (EC), and the Manager will play a crucial role in expanding and optimizing this area of the business.
Job Requirements:
Bachelor’s Degree or Certificate of Higher Education.
At least 5 years of previous experience in BPO centres management.
5 Years previous claims and management experience is required.
Previous insurance operational policies and procedures experience.
Experience in Planning and Development of projects.
Experience in organising and delegating assignments to team.
Customer Service oriented, solution oriented.
Full computer literacy in Microsoft Office tools.
Native or high advanced German & English language capability.
Be able to operate in a multi-lingual and multi-cultural environment; current teams are English, Italian, German, Danish, Swedish etc. Clients are global.
Start date: 3 March 2025
To apply, email your updated CV to hr.capetown@euro-center.com
Euro-Center Cape Town (Pty) Ltd. is the African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers.
Euro-Center Holding SE (Prague, CZ) belongs to the Munich Re Group with its subsidiaries of ERGO Travel and ERV and is partially owned by Europeiske Reiseforsikring in Norway (IF Group) and with numerous of Euro-Center throughout the globe.
Our current staff members in Cape Town are handling insurance and assistance claims with high professional standard in an international office environment in various international projects in liaison with other Euro-Centers around the world.
To have a better idea what you would do at our company and our business, please see case studies and other information on: https://www.euro-center.com/cms/case-studies
We are currently looking for German speakers (native or C1 level proficiency) to fulfil the position of Assistance Coordinator (ACO) (ECCT/ECP)
Job Description:
Being a member of our team, you are responsible for assisting and helping travellers world-wide in difficult situations. Main tasks are contacts with our clients, the patients, hospitals, ambulance companies, tour operators and others – main aim of balancing this communication flow, is to arrange the medical or travel need for the insured policyholder.
We are searching for reliable, open-minded and flexible team players with the ability to analyse a situation and to find a solution.
Responsibilities:
Job Requirements:
We offer:
Remuneration:
Interviews will be conducted at our office, Euro-Center Cape Town.
Start date: 10 February 2025.
To apply, email your updated CV to hr.capetown@euro-center.com
Euro-Center Cape Town (Pty) Ltd. is the African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers.
Euro-Center Holding SE (Prague, CZ) belongs to the Munich Re Group with its subsidiaries of ERGO Travel and ERV and is partially owned by Europeiske Reiseforsikring in Norway (IF Group) and with numerous of Euro-Center throughout the globe.
Our current staff members in Cape Town are handling insurance and assistance claims with high professional standard in an international office environment in various international projects in liaison with other Euro-Centers around the world.
For more information about Euro-Center visit our website Euro-Center | Local Assistance – Worldwide
We are currently seeking a Legal and Compliance Officer
Job Description:
We are seeking an adaptable and agile Legal and Compliance Officer to join our dynamic team. In this role, you will be involved with all Euro-Center entities worldwide. Your colleagues will be based in Prague and Copenhagen. This role requires someone who can work independently. You must be able to engage in projects across the organisation that may lie outside the scope of the job description.
Key Responsibilities:
LEGAL
COMPLIANCE
Job Requirements:
We offer:
Start date: 3 March 2025
To apply, email your updated CV to hr.capetown@euro-center.com
Euro-Center Cape Town (Pty) Ltd. is the African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers.
Euro-Center Holding SE (Prague, CZ) belongs to the Munich Re Group with its subsidiaries of ERGO Travel and ERV and is partially owned by Europeiske Reiseforsikring in Norway (IF Group) and with numerous of Euro-Center throughout the globe.
Our current staff members in Cape Town are handling insurance and assistance claims with high professional standard in an international office environment in various international projects in liaison with other Euro-Centers around the world.
For more information about Euro-Center visit our website Euro-Center | Local Assistance – Worldwide
We are currently seeking a Data Analytics, Planning & Steering Expert (BPO – Insurance Claims and QA)
Job Description:
You will be responsible for leveraging data analysis to enhance operational performance within the Business Process Outsourcing (BPO) environment. This role focuses on analysing performance metrics, identifying trends, and providing actionable insights that drive improvements in quality and efficiency. The ideal candidate will play a critical role in optimizing processes, supporting decision-making, and ensuring that operational and quality goals are met or exceeded.
Job Requirements:
Education / knowledge and experience:
Language Skills:
Other Skills:
We offer:
Remuneration and benefits:
Start date: 3 March 2025
To apply, email your updated CV to hr.capetown@euro-center.com