Location: Foreshore, Cape Town
Employment type: Full-time, permanent
Working hours: Monday–Friday, 09:00–17:00
Expected start date: 15 October 2026
About Euro-Center Cape Town
Euro-Center Holding SE is part of the Munich Re Group and provides international medical assistance and claims support to European insurance companies and their travellers worldwide.
Euro-Center Cape Town (Pty) Ltd is our African Medical Assistance branch. Our Cape Town team works in an international environment, handling insurance and assistance claims to a high professional standard and collaborating with Euro-Center offices and international insurance partners around the world.
We are looking for a Policy Support Specialist to join our dynamic Cape Town team.
The Role
The Policy Support Specialist is responsible for the efficient, accurate, and customer-focused processing and administration of insurance policies. The role ensures smooth handling of policy-related transactions while maintaining high service standards for customers and partners.
Key Responsibilities
Ensure timely, accurate, and efficient processing of policy applications and contract administration, with a strong focus on customer and partner satisfaction
Manage individual customer and partner correspondence in a professional, solution-oriented, and cost-conscious manner
Review, validate, and enter data to support policy amendments, portfolio maintenance, and retention, while considering commission-related factors and premium collection processes
Handle the issuance and distribution of insurance documents, certificates, and visa confirmations
Coordinate the clearing of returned mail with service providers and prepare outgoing correspondence
Support onboarding and training of new team members, providing subject matter guidance within the team
Assist the supervisor with work organization and task allocation within the team
Execute additional tasks aligned with the core responsibilities of the role as required by business needs
What We’re Looking For
Language Skills
German: German: At least B2+ proficiency, both written and spoken. The successful candidate must be comfortable reading, understanding and communicating in German.
English: Native-level or highly advanced proficiency, both written and spoken.
Experience & Qualifications
Previous experience in insurance, claims, travel insurance, medical assistance or international healthcare services is advantageous.
Matric or higher qualification.
Excellent interpersonal and customer service skills in order to provide relevant and accurate information to customers.
Strong ability to interpret and understand insurance policies and policy wording.
Strong comprehension of the German-language
Excellent attention to detail and accuracy.
Strong computer literacy, particularly Microsoft Office.
A professional and empathetic approach to customer communication.
Strong listening and interpersonal skills.
Good planning, organisation and time-management abilities.
Ability to remain calm and effective under pressure.
Proactive approach to problem-solving and process improvement.
Strong team-player mentality.
Flexible, open-minded and willing to learn and adapt to new systems, processes and training.
Strong commitment to performance with the ability to work independently and proactively.
Ability to work towards and meet deadlines.
Analytical and numeric skills.
Negotiation, questioning and decision-making skills.
Communication skills and confidence when dealing with people, often in difficult circumstances.
Active listening skills
Administrative, organisational and time management skills
Commercial acumen
The ability to think strategically
Initiative and the ability to adapt quickly to different situations
Discernment and the ability to assess a situation objectively
Sound report-writing skills.
Right to Work in South Africa
Applicants must have the legal right to work in South Africa. Candidates who already hold the appropriate South African work authorisation will be preferred from an administrative and onboarding perspective.
Working Environment
This is an office-based position in Foreshore, Cape Town, Monday to Friday, from 09:00 to 17:00.
The successful candidate will work as part of an international team and will have regular interaction with colleagues, insurers and service providers across different countries and time zones.
What We Offer
The opportunity to join a stable, international organisation.
An international working environment with exposure to global insurance and medical assistance operations.
Training based on international professional expertise and best practices.
Opportunities to develop specialist knowledge in international insurance claims and assistance services.
Access to various professional training platforms and development opportunities.
21 days’ annual vacation leave per year.
Remuneration & Benefits
Competitive basic salary.
Medical aid cover for the employee and up to two minor dependents, paid by the company.
Retirement annuity benefit: 10% of basic salary, paid by the company.
Performance bonus.
Free parking in the office building.
Expected Start Date: 15 October 2026
If you are a detail-oriented professional with strong German and English communication skills and would like to develop your career in an international insurance and assistance environment, we would like to hear from you.
Euro-Center Cape Town is committed to a fair, inclusive and professional recruitment process. Applications will be assessed against the requirements of the position and in accordance with applicable South African employment legislation.
Learn more about Euro-Center:
